Getting Started

This page was generated from content adapted from the AWS Developer Guide

Receiving the Snowball Edge

• Important The AWS Snowball Edge device is the property of AWS. Tampering with an AWS Snowball Edge device is a violation of the AWS Acceptable Use Policy. For more information, see AWS Acceptable Use Policy.

Connecting to Your Local Network

• Important To prevent corrupting your data, don't disconnect the AWS Snowball Edge device or change its connection settings while it's in use.

Getting Your Credentials and Tools

• Note You get your credentials after the device has been provisioned.

Powering Off the Snowball Edge

• Note If the LCD screen is displaying the shutdown message when the device is not actually being shut down, press the Restart display button on the screen to return the screen to normal operation.

Returning the Device

• Important If you are importing data, don't delete your local copies of the transferred data until the import to Amazon S3 is successful at the end of the process, and you can verify the results of the data transfer.

Return shipping for Snow Family devices

• Important Unless instructed otherwise by AWS, never affix a separate shipping label to the AWS Snowball Edge device. Always use the shipping information that's displayed on the AWS Snowball Edge device E Ink display.

• Important Unless instructed otherwise by AWS, never affix a separate shipping label to the AWS Snowball Edge device. Always use the shipping information that is displayed on the device's E Ink display.

• Note Orders between the United Kingdom and European Union countries are now considered to be international, and require approval through a special international process. If you need to ship your device between the UK and the EU, email us at [e-mail] to request a commercial invoice prior to arranging pick up or drop off with UPS.

• Important Unless personally instructed otherwise by AWS, never affix a separate shipping label to the AWS Snowball Edge device. Always use the shipping information that is displayed on the device's E Ink display.

• Note Since January 2021, UK is no longer a part of EU. Orders between UK and other EU countries are international orders, a non-general Availability process only approved through a special international process. If a customer has been approved and is returning a device from an EU-country back to LHR or from UK back to an EU-country, they must first request a return to [e-mail] so a Commercial Invoice can be provided prior to arranging pick up/drop off with UPS.

• Note For non-ICMS taxpayer declaration, we recommend that you generate four copies of the declaration: one for your records, and the other three for transport.

• Note If you didn't receive a return label with your device, email [e-mail] with your device serial number or your reference number.

• Important When using a Snowball in India, remember to file all relevant tax paperwork with your state.

• Note If your pickup address is different from the address where the device was delivered, please add the new address in the email body so the appointed carrier can be informed.

• Note In Japan, the shipping company charges a shipping fee of $120.00. The description of the fee indicates Snowball, but the fee applies to shipping all Snow Family devices.

• Important Unless personally instructed otherwise by AWS, never affix a separate shipping label to the Snowball Edge device. Always use the shipping label that is displayed on the device's E Ink display.