> For the complete documentation index, see [llms.txt](https://awsnotes.dendron.so/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://awsnotes.dendron.so/migration-and-transfer/aws-snow-family/common/getting-started.md). # Getting Started {% hint style="info" %} This page was generated from content adapted from the [AWS Developer Guide](https://github.com/awsdocs/aws-snowball-developer-guide.git) {% endhint %} ## Receiving the Snowball Edge * **Important**\ The AWS Snowball Edge device is the property of AWS. Tampering with an AWS Snowball Edge device is a violation of the AWS Acceptable Use Policy. For more information, see [AWS Acceptable Use Policy](http://aws.amazon.com/aup/). ## Connecting to Your Local Network * **Important**\ To prevent corrupting your data, don't disconnect the AWS Snowball Edge device or change its connection settings while it's in use. ## Getting Your Credentials and Tools * **Note**\ You get your credentials after the device has been provisioned. ## Powering Off the Snowball Edge * **Note**\ If the LCD screen is displaying the shutdown message when the device is not actually being shut down, press the **Restart display** button on the screen to return the screen to normal operation. ## Returning the Device * **Important**\ If you are importing data, don't delete your local copies of the transferred data until the import to Amazon S3 is successful at the end of the process, and you can verify the results of the data transfer. ## Return shipping for Snow Family devices * **Important**\ Unless instructed otherwise by AWS, never affix a separate shipping label to the AWS Snowball Edge device. Always use the shipping information that's displayed on the AWS Snowball Edge device E Ink display. * **Important**\ Unless instructed otherwise by AWS, never affix a separate shipping label to the AWS Snowball Edge device. Always use the shipping information that is displayed on the device's E Ink display. * **Note**\ Orders between the United Kingdom and European Union countries are now considered to be international, and require approval through a special international process. If you need to ship your device between the UK and the EU, email us at to request a commercial invoice prior to arranging pick up or drop off with UPS. * **Important**\ Unless personally instructed otherwise by AWS, never affix a separate shipping label to the AWS Snowball Edge device. Always use the shipping information that is displayed on the device's E Ink display. * **Note**\ Since January 2021, UK is no longer a part of EU. Orders between UK and other EU countries are international orders, a non-general Availability process only approved through a special international process. If a customer has been approved and is returning a device from an EU-country back to LHR or from UK back to an EU-country, they must first request a return to so a Commercial Invoice can be provided prior to arranging pick up/drop off with UPS. * **Note**\ For non-ICMS taxpayer declaration, we recommend that you generate four copies of the declaration: one for your records, and the other three for transport. * **Note**\ If you didn't receive a return label with your device, email with your device serial number or your reference number. * **Important**\ When using a Snowball in India, remember to file all relevant tax paperwork with your state. * **Note**\ If your pickup address is different from the address where the device was delivered, please add the new address in the email body so the appointed carrier can be informed. * **Note**\ In Japan, the shipping company charges a shipping fee of $120.00. The description of the fee indicates Snowball, but the fee applies to shipping all Snow Family devices. * **Important**\ Unless personally instructed otherwise by AWS, never affix a separate shipping label to the Snowball Edge device. Always use the shipping label that is displayed on the device's E Ink display. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://awsnotes.dendron.so/migration-and-transfer/aws-snow-family/common/getting-started.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.